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There are no shipping fees at all for members of the European Union. For the rest of countries, there will be free shipping for purchases over 300€.

All parcels are shipped using Express service! The estimated delivery time is between 1 and 3 working days within the European Union and up to 5 working days for the rest of the countries. 

Me&MyLife’s craft workshop is located in Marbella, Spain.

If you place an order from a country that is not a European Union member, you are exempt from paying European taxes. You will save the 21% VAT tax. 

In certain countries, you may have to pay taxes, custom duties and/or fees on your purchase. Please contact our Customer Service, if you would like to calculate how much you will have to pay, where appropriate.

 

You will be informed at all times about the status of your order.

After placing your order, you will receive an Order Confirmation Email detailing your purchase.

As soon as we process your order, you will receive a second Shipping Confirmation Email that will include a copy of your purchase invoice in PDF format as well a tracking number that will enable you to check at all times the shipment status of your parcel.

Returning an article is completely free of charge for members of the European Union.

For the rest of countries, the return expenses are paid by the customer.

You can send the article back to us within 30 calendar days starting from the date of purchase, without any commitment.

You can easily send your purchase back to us by selecting the articles that you wish to return in the Orders section in your Profile.

Together with the article ordered you will receive a “Return Kit”. This is an envelope that includes everything that is necessary to make the return easy and hassle-free:

  • Return bag of the shipping agency.
  • Return Delivery Note of the shipping agency indicating the tracking number of your parcel. (For returns from outside of Iberian Peninsula and Balearics only).
  • Return instructions.

According to your country, click on the following link for more information:

 

 

 

  • Countries that do not belong to the European Union (HTML, PDF)

 

Refunds will be processed between 1 and 14 working days after we receive and check the returned article.

As for returns from countries that are not members of the European Union, the expenses generated by going through customs will not be refundable.

 

Our jewels enjoy an International Warranty with a validity period of 24 months.

For further information concerning the terms of our warranty, follow this link.

The pictures on our website can be either realistic or accurate recreations of our creations. Nevertheless, bear in mind that you may therefore encounter slight differences as an important part of the process of creating our articles is the fact that they are handmade. On the other hand, take into account that different changes in the tone of the galvanized coating of our silver Sculptures may occur, although this is usually hardly visible to the naked eye. You may also encounter differences in the colours and details of our articles, depending on the specifications of the screen on which you are visualizing our website.

Your Me&MyLife Bracelet is a sophisticated jewel that requires a lot of knowhow and craftmanship for its proper manipulation. if you would like us to proceed with any type of intervention on it, we therefore recommend sending your jewel to our Me&MyLife After-sales Service.

Download, print and fill out the Intervention Form and follow the instructions in it.

IMPORTANT: If you are going to send us your Bracelet from a country or territory that is not a member of the European Union, contact us before doing so HERE.

We will guide you through the steps that have to be taken for avoiding additional costs or having the article be retained by customs.

Registering with Me&MyLife has many advantages. Among others, the following ones stand out:

  • You will be able to get updates concerning our innovations and receive exclusive promotions.
  • You will be able to easily manage the returns of your articles from your Profile.
  • You will be able to access your purchase history and download invoices at any time.

If you forgot your password, click HERE. 

Enter your Email and we will send you a link for accessing your account.

 

You can apply for the cancellation of your account at any time. In order to do so, send us an e-mail to unregister@meandmylife.com.

We accept the most popular payment methods in your country: Visa, MasterCard, American Express, PayPal, AliPay and WeChat Pay. All transactions are carried out in Euros.

You can request a copy of your Invoice from your personal area on our website. Go to the section “My Orders” and request your invoice. Within a few hours you will receive a new copy.

In the event that you require an invoice for your purchase to be issued under a business name, contact us through our website, indicating the reason for your query and a detailed description of your request. Our financial department will get in touch with you as soon as possible.

If you purchase an article on our website and require a VAT-free invoice, contact us from our website, indicating the reason for your query and a detailed description of your request. Our financial department will get in touch with you as soon as possible.

Our bracelets are available in two sizes (M and L) , which in turn are adaptable to different wrist diameters. Measure your wrist size using a measuring tape and follow the indications below. If you don’t have a measuring tape, you can download one HERE.

 

If your diameter measures between 14 and 17 cm, you are an M size.

 

If your diameter is over 17 cm and up to 21 cm, you are an L size.

Our collection of caps is available in two sizes (M and L), which in turn are adaptable to different diameters thanks to their adjustable Velcro closure. 

Use a measuring tape to get the diameter of your head, about two centimeters above your eyebrows. You can check the equivalence of sizes in the chart below:

 

M&ML

EU-ASIA

Cm

UK-USA

Inches

M

55

3/4

56

7/8

57

7

L

58

1/8

59

1/4

60

3/8

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We are at your disposal by phone and email from Monday to Friday from 9:00 to 14:00 and 15:00 to 18:00 CET