If you wish to purchase any Articles displayed on this Website https://www.meandmylife.com/ (hereinafter referred to as ‘the Web’ or ‘the Website’) against payment of the publicly displayed price, these Conditions constitute the contract which you, as client, formally enter into in electronic form with MEANDMYLIFE, S.L.U., whose registered office is at Centro de Negocios Puerta de Banús, 29660 Marbella – Málaga (Spain), holder of European VAT number ESB93440691, a company that is duly registered with the Malaga Companies House, volume 5.468, sheet 145, page MA-131.609. Hereinafter referred to as ‘ME&MYLIFE’.
The ticking of the box indicating your acceptance of the Terms of Purchase put at your disposal on this Website entails that you have the required legal capacity to assume obligations arising from this contract, that you have carefully read these Terms of Purchase as well as that you explicitly understand and accept the contents of these Terms of Purchase.
These Terms of Purchase will remain valid indefinitely.
For the purpose of communicating with ME&MYLIFE in a direct and effective way, you can either call our dedicated customer service phone number +34 952 811 264 or write to the different e-mail addresses, depending on the subject matter:
For general information: info@meandmylife.com.
For invoicing matters: admin@meandmylife.com.
For shipments and returns: logistic@meandmylife.com.
For either special orders or personalized sizes: customize@meandmylife.com
For After-sales Service: client.service@meandmylife.com
Our customer service attends you Monday to Friday from 9 a.m. to 2 p.m. and from 3 p.m. to 6 p.m. local time (UTC) in Spain, except on local, regional or national bank holidays in Spain (Europe).
The different features of the Articles will be detailed in each of the Article descriptions published on this Website.
The purpose of the images of the Articles displayed on this Website is to show how the Articles look like in a manner that is as close as possible to reality. Nevertheless, and if, for causes beyond the control of ME&MYLIFE (such as for example the quality of a monitor or screen of the user’s terminal) the colors, forms or features of the Articles can be altered: we therefore recommend that you verify how the Article you are interested in actually looks like, prior to purchasing any of our Articles, by using a terminal that has a good quality monitor or screen. We also recommend you verify, prior to your purchase, the description of the Article and the features that are contained in the Article description published on this Website.
5.1. Prior legal warnings: We inform you that the steps for purchasing the Articles displayed on this Website are those described in these Terms of Purchase as well as in the specific terms indicated on your browser screen during the purchasing process.
You will be informed about the features, price and the total shipping expenses before we confirm your purchase.
The shipping expenses will be for free for the countries belonging to the European Union. For the rest of the countries, the shipping expenses will be paid by the purchaser, unless cost-free shipping is established for certain Articles and/or circumstances (such as for example either no shipping expenses charged for purchases higher than a certain amount).
ME&MYLIFE processes all orders in Euros.
You can check the approximate exchange rate by selecting your currency in the pertinent tab of the Start Menu.
The calculation of the Euro exchange rate in any other currency is only indicative; it is an approximate estimation and will never constitute a contractual commitment. The exchange rate is constantly updated according to the average market rate and, in line with our commitment to being transparent, we add a 2% margin in order to get an amount as close as possible to the final amount that you will have to pay. This enables us to predict as closely as possible the approximate value of your purchase, once the foreign exchange commission fee that may be charged to you by your bank or financial institution has been added.
CUSTOMS INFORMATION: If you are going to place an order for Articles displayed on this Website entailing that ME&MYLIFE will have to deliver the Articles in a country that does not belong to the European Union, you may have to pay import duties and taxes, which would be charged to you at the time the parcel reaches its destination.
Any additional amount due to customs clearance will be charged to your account.
ME&MYLIFE does not have any control over such amounts. As customs policies vary significantly from one country to another, for further information, you ought to consult the pertinent customs authorities.
Furthermore, when you place an order on this Website from a country that does not belong to the European Union, the law formally considers you as an importer, and you will have to comply with all laws and regulations applicable in the country in which you receive the Article. We also warn you that the international shipment of parcels is subject to inspection and opening by customs authorities.
In the event of a refund, you will have to personally manage the refund of all or part of the tariffs and taxes payable by you in your country, if the local tax law in your country provides for this.
Warranty: For merely informative purposes, we inform you that all ME&MYLIFE Articles are covered by the current legal warranty in force at any given time for consumer protection. ME&MYLIFE will be liable for any lack of conformity of its Articles that may become apparent during a period of two years from the delivery date of the Article, in accordance with the provisions of Legislative Royal Decree 1/2007, of November 16, that approved the Consolidated Version of the General Law for the Defense of Consumers and Users (hereinafter ‘the TRLGDCYU’) and other complementary laws.
5.2. Language: Currently the purchasing process can be carried out in Spanish and English by selecting the language in the pertinent tab of the Start Menu.
5.3. Copy of the Terms of Purchase: As ME&MYLIFE will not keep a copy of the Terms and Conditions for every purchase, we therefore advise you to keep a copy of these Terms and Conditions for each purchase you make. However, together with the confirmation of your order, we will give you the opportunity to download in a durable medium a copy of the Terms of Purchase accepted by you.
5.4. Technical means: This Website does not have the technical means to identify and correct errors in your data input, apart from detecting that any field necessary in order to process the order has been left empty and has not been filled out yet.
5.5. Catalog of Articles: You can access the catalog of Articles available by clicking on each section that appears on the Start Menu on our Website, in which you will be able to view the different subsections. If you are interested in any Article, click on it to view its description and features.
5.6. How to purchase an Article: In order to go ahead with the purchase of any Articles displayed on this Website, you must click on the “ADD TO THE BASKET” button and repeat the operation if you wish to include another Article in the order you are placing.
You can check the Articles that you are adding to your Shopping Basket and you will be able to remove any Articles that you finally do not wish to purchase, or you can keep on purchasing.
Discount Coupon or Discount Code: In the event you receive any Discount Code or Discount Coupon due to any promotion of ours, you will have the possibility to select it or to access the Shopping Basket area.
Identification of the user: In order to be able to keep on purchasing the Article(s) added to your Shopping Basket, you will have to identify yourself in any of the following manners:
a) Identify yourself with the user name and password of your Client Account, if you are already registered and have a Client Account.
In order to create a Client Account, you must provide the following information in the Form available for this purpose:
Nickname or Alias, e-mail, choose a password, name(s), surname(s), date of birth, sex, city and country.
You may prefer to register through your Facebook and Instagram logins, whether you are a new client or a registered client. In this case and once you are logged to each of your social media for such a purpose, the social media will provide your information to us.
However, in this case, you must verify that your name and surname in your social media profile is your real name and surname; you must fill in the rest of the data that we request from you in order to be able to deliver your order.
Bear in mind that we automatically create your Client Account based on the e-mail that you use in the social media you associated with your profile. Therefore, if you use different e-mails for every social media, you ought to register with us by using your favorite e-mail; you will later be able to associate your social media with your profile in the control panel of your Client Account. Once you have done this, you will be able to log in to this Website through any of your associated social media, as all e-mails of your social media profiles will be recognized by our system.
In order to complete registration on our Website, you must read and, if you agree, you must accept the processing of your data by us in accordance with the provisions of the Privacy Policy and the Terms of Use of this Website by ticking the boxes that are available for this purpose.
Registration in the Client Account will allow you to purchase the Articles of ME&MYLIFE without having to provide your data every time and you will have access to the control panel of your Client Account.
b) Provide the data requested in the “Purchase as a Guest” form: Country of destination of the order, name(s), surname(s), e-mail, National ID card/Passport /Resident ID card, postal address and phone.
If you wish to have a different address in your invoice, kindly provide it to us; the invoicing address must be in the same country as the country to which we shipped your order to.
If you purchase as a Guest, your registration will be automatic and we will send you an e-mail containing the password of your Client Account that you will be able to change in the control panel.
You must read and, if you agree, you must accept the processing of your data by us in accordance with the provisions of the Privacy Policy, the Terms of Use of this Website and the Terms of Purchase.
Once you have identified yourself and provided the information required that will enable us to process your order, you must press the “GO TO PAYMENT” button, select the payment terms and the shipping method among those that are provided by the system according to your place of residence. After doing this, you can proceed with the payment.
In the event that the whole process was successfully completed, we will send you an e-mail of confirmation of order containing the following information: the number of your order, the invoicing data and the shipping details, as well as a detailed description of your order.
As soon as your order has been processed, you will receive a second e-mail confirming the shipping of your order that will include a copy of the invoice in PDF format as well as a tracking number that will enable you to check the shipping status of your order at any time.
5.7. Payment methods: You will be able to select any of the following payment methods:
All transactions are processed in Euros.
According to the method of payment you selected, we will ask you to provide your Name(s) and Surname(s), Phone and E-mail address associated with the pertinent method of payment. In the event that either the company that issued your debit/credit card or our payment gateway denies permission or confirmation of the payment for any reason whatsoever, we will not be liable for any delay in delivering your order or for non-delivery of your order.
The charge to your credit/debit card will be made in real time through the virtual POS (Point of Sale), once there is proof that the data provided by you are correct. ME&MYLIFE will not store any of your credit/debit card details.
The credit/debit cards will be subjected to checks, authorizations and 3DS authentication by the bank that issued these cards. If you select this method of payment, you are actually confirming that you have full permission to use this card to pay for your order.
In the event that the payment gateways or the financial institutions that issued the cards deny either permission or ratification of the payment for any reason whatsoever, we will be unable to consider that the purchase contract was formally entered into and, as a result thereof, we will therefore not be liable for any delay or non-delivery of your order.
6.1. Availability of Articles: The Articles displayed on this Website are available for shipping under these Terms of Purchase to the 28 countries of the European Union (except the Canary Islands, Ceuta and Melilla in Spain) and to Andorra, Iceland, Monaco, Norway, Switzerland, South Africa, Canada, Chile, Colombia, Costa Rica, the U.S.A, Panama, Peru, China (including Hong Kong), South Korea, Japan, Singapore, Thailand, Vietnam, Australia, Bahrein, Qatar, Kuwait and Oman
In accordance with the provisions of Article 110 of the Spanish Consumer and User Protection Law (the “TRLGDCYU”), in the event that ME&MYLIFE is unable to comply with its commitment under this contract due to the fact that the Article you ordered is not available, you will be informed about this and, without undue delay, you will get a refund of the amount that you paid at the time of ordering the Article that is not available.
6.2. Delivery: The orders will be delivered to the postal delivery address that you freely provided to us at the time of purchasing the Article. Orders will not be delivered to post office boxes.
The shipping will be carried out by the parcel delivery companies designated for this purpose by ME&MYLIFE.
ME&MYLIFE does not assume any liability if ever your order could not be delivered due to the fact that the information provided by you is false, inaccurate or incomplete, or for causes beyond the control of the parcel delivery company designated for that purpose by ME&MYLIFE, such as for example due to the repeated absences of the recipient.
In the event of absence of the recipient at the time of delivery, the parcel delivery company will leave a notice indicating how to proceed in order to agree on a new time of delivery. If it was not possible to leave such a notice, the parcel delivery company will contact you by phone. If ever all these efforts proved unsuccessful in spite of the parcel delivery company having done its best to contact you, ME&MYLIFE will send you an e-mail to the address that you provided to us and give you the appropriate instructions to resolve the incident.
At the time of delivery, the parcel delivery company designated by ME&MYLIFE will be entitled to ask the client, who is the recipient of the Article received, to identify himself/herself and show the pertinent identification (National ID Card/Resident ID card/Passport) or, in the event that the person who receives the parcel is acting on behalf of a legal person or company, a legal title of representation thereof must be shown to the parcel delivery company; all these documents must be currently valid.
7.1. Shipping costs: The shipping for the countries belonging to the European Union are free. For the rest of the countries, the shipping costs that are published here will be itemised during the purchasing process, and always provided to you before we confirm the order; these shipping costs may vary according to the destination of the order.
7.2. Delivery timelines: Starting from the confirmation of order, the delivery timelines are as follows:
On the Spanish peninsula: 24/48 hours.
In the rest of Europe: From 1 to 3 days.
In the rest of the Countries we ship to: from 2 to 5 days.
These timelines are approximate and may vary according to how slow or fast the parcel goes through customs in the country of destination.
In general terms, orders that are placed and confirmed during a working day (for the purpose hereof: excluding weekends, local or regional bank holidays in the Spanish municipality in which ME&MYLIFE is established and excluding national bank holidays in Spain) before 12:00 midday (local UTC time in Spain) will be prepared and shipped to the client on the same day, provided we have them in stock in accordance with the availability indicated in the description of each Article.
The orders that are placed and confirmed after 12:00 midday (local UTC time in Spain) will be shipped on the immediately following working day.
It is understood that the payment of each confirmed order was duly verified.
8.1. Prices: The prices of the Articles will be those that are published on this Website and will include VAT and any tax that has to be charged to you, if appropriate. Prices must be fully paid at the time of placing an order.
8.2. Invoicing: The invoice of the Articles purchased by you will be issued by ME&MYLIFE and will include the VAT (Value Added Tax) at the current rate that may have to be charged to you, if appropriate.
We will enclose a copy of your purchase invoice in your order. You will also receive a copy of your invoice in PDF format in our E-mail Confirming Shipment once you place your order.
You must provide a correct Tax Identification Number in order for us to issue the invoice for your order. Especially when your order has to go through customs, as otherwise the shipment of your parcel might be delayed and may even be retained indefinitely by customs. A Passport, National ID card or Resident ID card number are the only valid documents. A Driver's License, Social Security Card or the like are not valid documents to prove your identity.
ME&MYLIFE will deliver to you the Articles that are in accordance with the contract, that is, that fit the description provided, the specifications requested by you and that possess the qualities of the Article displayed on this Website. ME&MYLIFE will be liable for any lack of conformity that may exist at the time of delivering an Article.
In accordance with the provisions of Article 123 of the Spanish Consumer and User Protection Laws (the “TRLGDCYU”), ME&MYLIFE will be liable for any lack of conformity of the Articles that may become apparent during a period of two (2) years after the delivery date.
As soon as this period elapses, workmanship costs will be invoiced to you as well as pieces that need to be replaced. Defects that arise from any inadequate wear or use, blows or scratches, exposure to abrasive agents (such as creams, perfumes, strong perspiration, metal polish, seawater, etc…) as well as any change in the Tonality of the components due to external conditions or to normal wear and tear are excluded from the Warranty. The duration of the cord will depend on the conditions, the frequency and the environment it was used in. Any accidental loss of any of the components of the Bracelet are excluded from the Warranty. As any manipulation of the Bracelet by anyone, who is not authorized by our brand, can put at serious risk the integrity of your creation, this will therefore render the Warranty coverage null and void.
For the purpose of ensuring that the intervention is covered under the terms and conditions of our International Warranty, prior submittance to us of a copy of the original purchase invoice will be an indispensable requisite. Any modification, alteration, falsification or fraudulent use of an original invoice will render the Warranty null and void.
If you wish to prevent any premature wear and tear of your Bracelet, you should carefully read our Care and Maintenance Advice.
For any query related to the terms of the Me&MyLife International Warranty, contact our After-sales Service, which is at your disposal to clarify any doubt you may have.
In case of any lack of conformity, error, defect or deterioration attributable to ME&MYLIFE during the two (2) year warranty, you must inform ME&MYLIFE about this by sending an e-mail to customer.service@meandmylife.com.
If you are a resident of the European Union, you also have the possibility of contacting the ODR platform (Online Dispute Resolution – Resolution of Disputes arising from Shopping Online) through the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
This platform allows consumers and merchants to submit claims by filling out the electronic form that is available in all languages of the European Union, regarding all matters related to e-commerce or services provided on a website, in accordance with the provisions of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 as well as the Directive 2013/11/EU of the European Parliament and the Directive concerning alternative dispute resolution for consumer disputes.
You are hereby informed that you are entitled to withdraw from this purchase contract within 30 calendar days from the date of issuance of the invoice, without having to give us any justification. In case of any delay in the delivery, you will always have a period of 14 calendar days from the delivery date of the Article purchased in order to withdraw from this contract.
In order to exercise your withdrawal right, you must notify your decision to withdraw from the purchase contract by sending an unequivocal statement to the e-mail address logistic@meandmylife.com. For such a purpose, you may use the Withdrawal Form provided below as an example, although it is not compulsory to use this form:
Withdrawal Form template in accordance with the schedule to the Spanish Consumer and User Protection Act of 2007 (You may copy the following form and paste it in your e-mail; make sure that you fill in your complete data, if you wish to withdraw from the purchase contract)
For the attention of ME&MYLIFE, whose registered address is at Centro de Negocios Puerta de Banús, 29660 Marbella – Malaga province (Spain), holder of European Tax ID ESB93440691.
Contact E-mail: logistic@meandmylife.com
I hereby inform you that I/we withdraw from the purchase contract of the following Article _______________ [please identify the Article] ordered on [insert date] ___ / ___/20 __, and received on [insert date] ___ / ___/20 ___.
Name(s) and Surname(s) of the CLIENT/S: ________________________________
Address of the CLIENT/S: ________________________________________
Date on which the Client informed ME&MYLIFE about the withdrawal from the purchase contract:
___ / ___/20 __
12.1. Consequences of the withdrawal from the purchase contract: In the event you have exercised your withdrawal right and duly informed ME&MYLIFE about it, ME&MYLIFE will give you precise instructions on how to return the Article/s purchased by you regarding which you wish to exercise your withdrawal right, including an explicit indication of the postal address to which you must return the Article/s.
The returning of the Article (s) will be for free for the countries belonging to the European Union. For the rest of the countries, you must pay the direct cost of returning the Article(s) to us if you withdraw from the purchase contract. In order to do so, you must either hire a courier service or pay the post office costs as you consider appropriate; we warn you that under no circumstances we will accept the mode of delivery “freight collect or due”. This means that we will not accept that you return any Articles to us without paying the shipping expenses and that you cannot expect the shipping expenses to be paid by us when we receive the articles returned by you.
We will refund all payments made by you when you placed the order, including the delivery costs that you may have paid (with the exception of the additional expenses arising from you having opted for a mode of delivery that is different from the least expensive, ordinary mode of delivery offered by ME&MYLIFE), without undue delay, and, in any case, at the latest during a timeline of 14 calendar days from the date on which ME&MYLIFE receives the returned Article/s.
We will proceed with the refund by using the same method of payment that you have used for the initial payment at the time of placing your order.
You must either return or directly deliver the returned Articles to the postal address indicated by ME&MYLIFE, without undue delay, and, in any case, at the latest during a timeline of 14 calendar days from the date on which you informed us about your decision to withdraw from the purchase contract.
You will only be liable for any loss of value of the Article(s) returned that may have arisen from a manipulation other than the handling necessary for the purpose of ascertaining the nature, the features and the fact that the Articles are in good working order.
When you return the Article(s), if ever some of the complements sent together with the Article(s) were missing, this will be considered as a manipulation other than the handling necessary for the purpose of ascertaining the nature, the features and the fact that the Articles are in good working order; the cost thereof will be deducted from the amount refunded to you, as follows:
BRACELETS
Maze:
Pochette: 5 €
Bag: 5 €
Jewelry cleaning cloth: 5 €
Stickers: 10 €
Catalog: 10 €
Life:
Life box: 10 €
Bag: 5 €
Jewelry cleaning cloth: 5 €
Stickers: 10 €
Catalog: 10 €
Life Glam Edition:
LifeGlam Edition box: 90 €
Bag: 5 €
Stickers: 10 €
Catalog: 30 €
CARD CASES
Box: 10 €
Bag: 5 €
Stickers: 10 €
Catalog: 10 €
CAPS:
Bag: 5 €
Stickers: 10 €
PACK OF STICKERS:
Bag: 5 €
12.2. Exceptions to the withdrawal right: In accordance with the provisions of Article 103 of the Spanish Consumer and User Protection Laws (the “TRLGDCYU”), the withdrawal right will not be applicable, among others, to:
Either Articles supplied or services provided, which price depends on fluctuations of the financial market that our company has no control of and that may occur during the withdrawal period.
As for the contracts concerning the supply of Articles that were made in accordance with the specifications of the consumer and user or that are clearly personalized, there is no right of withdrawal from the purchase contract for any Articles ordered in accordance with your personal specifications.
The sealed Articles supplied to you that cannot be returned due to health risks or reasons of hygiene as they have been unsealed after delivery.
In the event the delivered Articles are not in accordance with the Terms of the Purchase contract as they are either damaged or defective, get in touch with ME&MYLIFE by either writing to the e-mail customer.service@meandmylife.com or call our Customer Service Number. When contacting us, kindly provide the information concerning the Article/s purchased and indicate the nature of the defect you have detected, the date on which the order was placed and the delivery date as well as your name(s), surname(s) and e-mail. ME&MYLIFE will indicate to you how to proceed.
In any case, in the event that we have verified that an Article is actually defective, we will proceed with the refund of all expenses (including the shipping costs that you may have paid), the cost of the Article/s returned being assumed by ME&MYLIFE in such a case.
These Terms of Purchase are governed by Spanish legislation.
In the event of a dispute or controversy arising from the enforcement or interpretation of these Terms of Purchase, the parties hereto will refer the case to the Courts and Tribunals that have jurisdiction in the area where the domicile of the consumer is located.
The Spanish version of these Terms of Purchase will always prevail over any translation into another language.
